Most purchases made on emmadavidclub.com may be returned to any Emma david’s Club location in the United States. If an item purchased online cannot be returned to a Sam’s Club location, it will be noted on the product page. Golf carts and vending machines are examples of items purchased online that cannot be returned to a local Emma david’s Club.

Unfortunately, emmadavidclub.com is unable to process returns for purchases made in a club.

To start a return through emmadavidclub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send.

Alternatively, you can call the Member Service Center at 123456790, and we’ll be ready to assist you. Please have your membership number and order number available.

Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Emma David’s Club or if the item was damaged during shipping.

We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.

To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warranty cards, etc.), parts and accessories. This includes promotional gifts, gift cards or shopping cards provided with the purchase. There are some instances in which we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.

For items returned to a Emma david’s Club location, you’ll receive credit or cash in the original form of payment or a Emma david’s Club shopping card unless prohibited or restricted by law or regulations.

For items returned through emmadavidclub.com, you’ll receive credit to the account that was charged at the time of purchase.

A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10) units or more of the same item within a 24-hour period; orders of two or more units that exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month period. Bulk/volume purchases cannot be returned, except in the case of manufacturer defects or damage. Submit all damages with photos here within 72 hours after delivery for online purchases. Sam’s Club members who request online orders to ship to a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.

Packages may be returned to us as undeliverable

When a package isn’t delivered by our carrier, we’ll issue a full refund to your original payment method. We’ll also send a corresponding email to confirm the return and your refund details.

Reasons your package may not be delivered:

• Wrong or outdated address. Make sure the address you’ve entered is accurate. To add, edit or delete addresses, go to Address book
• Our system doesn’t recognize the address entered, or our carrier can’t deliver to that address
• The package was damaged during transit. If this happens, the carrier may choose to return it to us without attempting delivery
• The address was illegible. Address labels can occasionally be damaged or smeared. In those cases, the package is returned to us
• The carrier attempted delivery but failed. Our carrier will make multiple attempts, but if all should fail the package is returned to us

We’re unable to re-ship items that our carrier deems undeliverable and returns to us. To purchase an item that wasn’t delivered, you’ll need to place a new order.